Terms & Conditions

Standard Purchase (Including C&C and Overseas Users)

For those who wish to cancel upon order confirmation, there will be a cancellation fee of 10% charge for your purchase amount.
You may refuse to accept the parcel upon delivery and simply inform the rider that you have changed your mind.
Once the item is back in our warehouse, you will be refunded 90% of your purchased amount.

Pre-Order

Should you choose to cancel within the period of 3 months, you are entitled to a 50% refund.

Applicable to both local and overseas customers who purchase from our website.
Any order cancellation after order confirmation will only be refunded 90% for normal purchases (including C&C users), while any pre-order cancellation after order confirmation will only be refunded 50% within 3 months of purchase.
However, if we cannot fulfill your pre-ordered item(s) after 3 months from the date of purchase, we will refund 100% back to you.

Standard Local Delivery Policy

All goods purchased from us will only be delivered to addresses within Singapore.
No delivery will be made until you receive confirmation from us.
Upon confirmation, your order will be delivered to you in 2–3 working days from the date of purchase.
A home-delivery charge of $10 will be imposed for purchases under $60.00 per trip.
In the event of any unsuccessful delivery on the confirmed schedule due to a customer's cancellation, postponement, or unavailability, a $10.00 surcharge will be imposed for subsequent delivery.
Our standard local delivery service is available from 8:00 AM - 5:00 PM on working days.

Express Local Delivery Policy

Ordering cut-off time for express local delivery is between 8 AM to 4 PM and can only be confirmed subject to stock availability.
An optional express local delivery surcharge of $20 will be imposed on top of the grand total amount for urgent request orders.

Overseas Delivery Policy

The purchased amount is based on actual weight and volume, depending on the size of the product’s dimensions.
Overseas customers are required to pay freight charges via DHL.
You can refer to DHL’s website for more information.
If you have any further queries, please call us at +65 6737 5028 or email us at petskampong@gmail.com.

Local Exchange Policy

Exchange policy is strictly available for local purchases.
Goods sold are not refundable. All exchanges must be done within 7 working days from the date of purchase.
You will need to bring along your original invoice together with the item(s) in its original condition.
If the value of the exchange item(s) is higher than the original item(s), you will be required to top up the difference.
There will be no refund if the value of the exchange item(s) is lower than the original item(s).
No other forms of exchanges (such as cash vouchers or online store credit) will be given at our stores.
All items that are exchanged can only be done once.
Our exchange policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
Pets Kampong makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description, and fitness for a particular purpose.
Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of Singapore.
All decisions made by Pets Kampong are final.

Overseas Exchange Policy

All goods that are sent overseas are non-exchangeable.
If you have any further queries, please contact us via email at petskampong@gmail.com or refer to DHL's website.

What to take note of when you encounter item(s) with a Pre-Order button?

You are strongly advised not to use the ‘Pre-Order’ button if you are not prepared to wait for 3 months.
Should you choose to cancel within the period of 3 months, you are entitled to a 50% refund.

How we practice Pre-order?

When you come across a Pre-Order button on an item’s detail page, all you have to do is click the Pre-Order button and make payment for the full amount of the item you want. We will try our best to get your item(s) within 3 months.

What we will promise to you?

In the event we do not fulfill your pre-order within 3 months, we will give you a full refund.

For any queries or issues, kindly refer to the Red Dingo website for further assistance: https://reddingo.com.

We only accept online payment for Click & Collect users.
Our Click & Collect service is only available for local purchases.
Customers are required to print their invoices upon confirmation or save them on their mobile devices for verification at our stores.
Items must be collected within 3 days upon confirmation of your purchase online. If your items remain uncollected after 3 days at your chosen outlet, they will be sent to our office, and we will inform you again for internal arrangements.
In the event you wish to have your items delivered, our Delivery Policy will apply. (Please refer to our Delivery Policy above.)
Other terms and conditions may apply.
Please feel free to contact our customer service via email at petskampong@gmail.com or call us at +65 6737 5028.

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